Exchange Policy

Exchanges:

  • Items must be in the same condition that you received them—unworn, unused, with tags, and in their original packaging.
  • A receipt or proof of purchase is required to process an exchange.

How to Start an Exchange:

  • Contact us at mrchasmawalain19@gmail.com to initiate an exchange.
  • Exchanges should be sent to the following address:
    Shop No. 2, Sinh Bhavan Apartment, Near Sai Samarpan Society,
    Gate No. 6, Opposite Ramnagar Society, 392421 Surat, GJ, India.
  • If your exchange is accepted, we’ll send you a shipping label and instructions on how and where to send your package.
  • Items sent back without first requesting an exchange will not be accepted.

Damages and Issues:

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Exchangeable Items:

  • Certain types of items cannot be exchanged, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products).
  • We also do not accept exchanges for hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards are not eligible for exchanges.
  • Please note that exchanges for damaged products are not accepted.

European Union 14-Day Cooling Off Period:

  • If the merchandise is being shipped into the European Union, you have the right to exchange your order within 14 days, for any reason and without a justification.
  • The item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required to process the exchange.

How We Process Exchanges:

  • Once we’ve received and inspected your exchange request, we’ll notify you if the exchange is approved.
  • If approved, you will receive the new item within a standard shipping time frame.
  • For faster service, you may return the item and make a separate purchase for the new item once the exchange is accepted.

For any questions regarding exchanges, please contact us at mrchasmawalain19@gmail.com.